IN THIS LESSON : In this lesson, I will share the mid-day routine that I found most useful. I encourage you to use this as a guide but also to adapt it to your own needs, as every spa is unique.

    • Guest Interaction:

    • Greet guests as they arrive and ensure they feel welcome.

    • Handle any guest inquiries or concerns promptly.

    • Check in with guests post-treatment to ensure satisfaction.

    • Surprise and delight any guests you wish to recognize.

    • Reach out to thank loyal guests, wish happy birthdays, happy anniversary etc.

    • Staff Interaction:

    • Greet the team as they arrive to ensure they feel welcome.

    • Handle any team inquiries or concerns promptly.

    • Check in with the team pre-, during, and post-shift to ensure satisfaction.

    • Surprise and delight any team members you wish to recognize.

    • Celebrate milestones with the team birthdays, work anniversaries, etc.

    • Financial Oversight:

    • Review how you are pacing to achieve the daily revenue goal.

    • Make in-the-day, for-the-day adjustments.

    • If slow, reduce labor; if busy, drive sales, etc.

    • Mid-day Ritual:

    • Take a moment to find joy i.e. check in on a loved one, listen to your favorite song etc.

    • Spend a few minutes to research a new industry trend or check to see what your competition is up to

    • Step away from operations to nourish yourself and try to get outside for fresh air

    • Take a few deep breaths and return to work with clarity and calmness

    • Quality Control:

    • Inspect unoccupied treatment rooms and common areas for cleanliness.

    • Review guest feedback and follow up on comments, reviews, etc.

    • Follow up with team members on guest feedback i.e. celebrate success and coach performance.

    • Inventory and Supplies:

    • Monitor inventory levels of products and supplies.

    • Place orders for any necessary items to prevent shortages.

    • Ensure proper storage and handling of all spa products.

    • Ensure retail items are maintained and restocked.

  • Add a short summary or a list of helpful resources here.